IT Service Management
The IT Infrastructure Library (ITIL ®)
ITIL® provides a framework of integrated processes for effective IT Service Management.
These courses are aimed at IT professionals who are engaged at an operational or management level within an end user or IT service provider organization. The courses follow the formal Axelos (ITIL Governing body) syllabus and are accredited by Peoplecert (Examination Institute)
Training is provided in all certification levels
ITIL Foundation Certificate
Course duration 3 days. Provides a broad overview of ITIL and concludes with the Foundation examination.
- Pre-requisites: There are no specific pre-requisites for this course although it is an advantage for delegates to have some IT operational experience
- Examination: (multiple choice), taken on the last day
- Points awarded: 2
Service Lifecycle courses (see ITIL Certification Scheme)
The ITIL process framework is based around an IT service lifecycle:
ITIL management courses are structured around the IT Service Lifecycle and contribute towards the ITIL expert qualification. A minimum of 22 points are required for attainment of the ITIL Expert certification
Courses in this category
Service Strategy
Service Strategy sets the scope and objectives of all aspects of the service lifecycle and service environment.
Book nowService Design
Service Design is ultimately responsible for the effectiveness and efficiency of all aspects of the service environment.
Book nowService Transition
Provides a management perspective of the principles and processes required for transitioning new or changed services into the operational environment.
Book nowService Operation
Provides a management perspective of the principles and processes required for the operation of live IT services.
Book nowContinual Service Improvement (CSI)
Based on the principles of quality management, CSI ensures that IT services and the IT service environment remain aligned to the constant changes in business and technology.
Book nowITIL Practitioner
The ITIL Practitioner Module builds upon the knowledge gained at Foundation level and provides you with the ability to identify and deliver service improvements using a practical approach to adopting and adapting the ITIL framework.
The main areas of focus are the Continual Service Improvement (CSI) approach, using nine guiding principles and three critical competencies.
You must hold the Foundation Certificate in IT Service Management (the V3 Foundation or V3 Foundation plus Bridge Certificate. Training is not mandatory although highly recommended through an accredited training provider.
Courses in this category
ITIL ® Practitioner
The ITIL Practitioner Module builds upon the knowledge gained at Foundation level and provides you with the ability to identify and deliver service improvements using a practical approach to adopting and adapting the ITIL framework.
Book nowService Capability Modules
The Service Capability modules provide an alternative route to ITIL Expert certification. These courses are aimed towards a more ‘practitioner-based’ audience and provide an in-depth understanding of the various ITIL processes.
However, the Service Lifecycle and Capability module streams are by no means mutually exclusive, but are complimentary to each other. Candidates who study for Service Lifecycle certification may also opt to study the associated capability stream cluster.
Courses in this category
Operational Support and Analysis (OSA)
This intermediate certificate provides a balanced knowledge of ITIL practices.
Book nowPlanning, Protection & Optimization (PPO)
This intermediate certificate provides a balanced knowledge of ITIL practices.
Book nowRelease, Control and Validation
This intermediate certificate will help you to understand the processes, activities, methods and functions used in each of the ITIL® Release
Book nowService Offerings and Agreements
This intermediate certificate will help candidates to learn about the processes across the Service Lifecycle
Book nowManaging Across the Lifecycle (MALC)
This is the last in the Intermediate series of Professional Certification modules in IT Service Management
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