Foundation Certificate in IT Service Management

This course provides a broad base of knowledge into the principles and techniques of business analysis. Although the Foundation course is not a pre-requisite to other courses in the programme, it does provide the ideal entry point into the programme. 

Areas of Study:

  • Introduction to business analysis / business analyst
  • The BA Process model
  • Strategy Analysis
  • Information elicitation techniques
  • Stakeholder analysis and management
  • Business systems modelling
  • Business process modelling
  • Gap analysis
  • Evaluating options and making the business and financial case
  • The requirements engineering process
  • Systems and data modelling
  • Systems development lifecycles
  • Business Change

Course Cost



3 days



  • Course duration:  3 days (including examination)
  • Pre-requisites:  None
  • Examination (complex multiple choice) is taken on course completion.
  • Course Dates:  See Course Schedule

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