Operational Support and Analysis (OSA)

This intermediate certificate provides a balanced knowledge of ITIL practices. You will learn about the practice and principles of service management and service operation, examining the challenges, critical success factors and risks associated with operational support and analysis

Course Cost



3 days



  • Course duration:  4 days (including examination)
  • Pre-requisites:  Foundation certificate in IT Service Management (ITIL) is the only pre-requisite for this course
  • Examination (complex multiple choice) is taken on course completion
  • Points awarded: 4
  • Course Dates:  See Course Schedule

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