Planning, Protection & Optimization (PPO)

This intermediate certificate provides a balanced knowledge of ITIL practices. You will learn about other capabilities for successful service design and get an understanding of the challenges, critical success factors and risks involved in key ITIL process and role areas.

Course Cost



3 days



  • Course duration:  4 days (including examination)
  • Pre-requisites:  Foundation certificate in IT Service Management (ITIL) is the only pre-requisite for this course
  • Examination (complex multiple choice) is taken on course completion
  • Points awarded: 4
  • Course Dates:  See Course Schedule

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