Release, Control and Validation
This intermediate certificate will help you to understand the processes, activities, methods and functions used in each of the ITIL® Release, Control and Validation processes and how they interact with other Lifecycle processes. You will learn how to use the processes, activities and functions to achieve operational excellence.
- Course duration: 4 days (including examination)
- Pre-requisites: Foundation certificate in IT Service Management (ITIL) is the only pre-requisite for this course
- Examination (complex multiple choice) is taken on course completion
- Points awarded: 4
- Course Dates: See Course Schedule