Service Offerings and Agreements

This intermediate certificate will help candidates to learn about the processes across the Service Lifecycle. You will explore key roles and responsibilities, and related technology and implementation considerations, and gain an understanding of the challenges, critical success factors and risks involved.

Course Cost



3 days



  • Course duration:  4 days (including examination)
  • Pre-requisites:  Foundation certificate in IT Service Management (ITIL) is the only pre-requisite for this course
  • Examination (complex multiple choice) is taken on course completion
  • Points awarded: 4
  • Course Dates:  See Course Schedule

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