Service Operation

Provides a management perspective of the principles and processes required for the operation of live IT services. This imperatives of service operation are focused towards maintaining a stable, yet responsive IT service environment that delivers the expected value to customers and users on a day-to-day basis.

 Areas of Study:

  • Introduction to service operation
  • Service operations principles
  • Service operation processes
  • Common service operation activities
  • Organising service operation: functions
  • Technology considerations
  • Implementation considerations
  • Delivering services and managing the technology

Course Cost



3 days



  • Course duration:  3 days (including examination)
  • Pre-requisites:  Foundation certificate in IT Service Management (ITIL) is the only pre-requisite for this course
  • Examination (complex multiple choice) is taken on course completion
  • Points awarded: 3
  • Course Dates:  See Course Schedule

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